Customer Service Agreement

Terms of Agreement for Pet Care Services
This electronic document is an agreement between The Furry Godmother and the person accepting this agreement (the Client) for pet care services to be scheduled by the Client on a regular and on an as-needed basis. The Furry Godmother agrees to provide pet care services to Client in a reliable, trustworthy and caring manner.
FUTURE SERVICES:
I AUTHORIZE THIS AGREEMENT TO BE VALID APPROVAL FOR FUTURE SERVICES SO AS TO PERMIT THE FURRY GODMOTHER TO ACCEPT MY TELEPHONE, EMAIL AND ONLINE RESERVATIONS AND ENTER MY PREMISES WITHOUT ADDITIONAL SIGNED CONTRACTS OR WRITTEN AUTHORIZATIONS.
LIABILITY:
1) Customer expressly waives and relinquishes any and all claims against The Furry Godmother, its employees and associates, except those proven to be arising from negligence on the part of The Furry Godmother.
2) The Furry Godmother, company owner, agents, assigns, successors and heirs are not liable and are completely indemnified for any and all liability stemming from the act(s) or failure to act of third parties, whether known or unknown, including but not limited to, friends, neighbors, relatives or other service persons that shall enter your residence for any purpose while The Furry Godmother is caring for your pets.
3) It is expressly understood and agreed that The Furry Godmother shall not be held responsible for any damage to Client's property, or that of others, caused by Client's pet(s) during the period in which the pets are in the care of The Furry Godmother. I also agree that it is my responsibility to notify The Furry Godmother of any pet that has ever caused an injury to any human or other pet.
4) If a pet has a history of biting or other aggressive behavior, The Furry Godmother reserves the right to refuse service. Bites must be reported to the local authorities as provided by law. The owner will be liable for the representative's medical care expenses and damages that result from an animal bite.
5) I attest to the fact that all licenses and vaccinations required by the State of Alabama, and City in which I reside and/or Baldwin County are current according to law.
PAYMENT:

1) If a pet becomes ill while under the care of The Furry Godmother, I authorize the representative of The Furry Godmother to transport my pet to my veterinarian (or one who is available) if this is needed in his/her best judgment. I authorize said representative to approve any emergency treatment recommended by the veterinarian (unless otherwise stated in Veterinarian Release Form) and I agree to pay promptly for any charges incurred. I release The Furry Godmother from any and all liabilities related to transportation, treatment, and expense.
2) I agree to reimburse The Furry Godmother for any additional fees for tending to emergency or veterinary care as well as any expenses incurred for any other unexpected home, food, or other supply needs. Client also agrees to reimburse The Furry Godmother for additional time accrued at the rate of $30 per hour in the case of such an emergency.
3) As a first-time client, I agree to pay in full at the time of the consultation visit or at the time of reserving service for any given dates. For future service periods I agree to leave payment (in a predetermined spot in my home) at the first visit of that scheduled service, prepay the invoice via credit card or mail payment to The Furry Godmother by the start of the first visit. I understand that if there is an unpaid balance of over ten (10) days for pet care, The Furry Godmother reserves the right to discontinue caring for my pets until balance is paid in full. There will be a 1.5% or $20.00 charge, whichever is higher, per month late fee, assessed on any account balance due beyond ten (10) days of your return of the original visit.
4) I understand that payment may be made by cash, check or credit card and is due on or before the FIRST visit. If The Furry Godmother arrives for the first visit and cannot locate my payment, I understand that I will be contacted for payment instructions. If I do not respond back to communication from The Furry Godmother within 24 hours (for multi-day schedules) or 4 hours (for single visit schedules), I agree and approve payment to be charged to my credit card on file. I further understand that if The Furry Godmother is unable to secure payment after the start of my scheduled service, due to, but not limited to factors such as check not left, credit card rejected, etc., The Furry Godmother may at their discretion, consider the contracted schedule to be null and void and may transport my pets to my veterinarian or other boarding facility to be boarded at my expense for the remainder of the schedule.
5) If I arrive home early, I have the right to decide if I wish The Furry Godmother to continue to care for my pets or not, but I understand that scheduled visits that fall within a 24-hour cancellation window from the time of the cancellation notice, will still be charged. During major holidays, the Holiday Cancellation Policy will supersede this policy.
6) I understand that if my absence must be extended The Furry Godmother requires direct confirmation (not a phone message or email) for the unscheduled visits. This is to avoid the possibility of missed messages which could result in interrupted care of my pets.
7) Prices are subject to change and may change without notice.
CANCELLATION & URGENT BOOKING POLICY:
1) Requests for services with less than 48 hours' notice will be subject to a $25.00 Urgent Booking Fee if we are able to accommodate the request.
2) During major holidays, our Holiday Cancellation Policy will be in effect.
Services cancelled 14 days from service start: 100% refund
Services cancelled 7 days from service start: 75% refund
Services cancelled 3 days from service start: 50% refund
Services cancelled less than 3 days from service start: not refundable
POLICIES
Scheduling & Visit Times: Scheduling is on a first come, first service basis and we will do our best to accommodate your needs. The Furry Godmother will visit at the requested times as closely as possible. However, if an unforeseen situation arises, the time may be adjusted. Bedtime visits upon request for an additional charge.
Confirmation Call (Prior to out-of-town-Departure): The Furry Godmother will send a confirmation/invoice e-mail no less than two days before each departure in order to verify that all information (dates, contact numbers, etc.) are still correct. Since phone mail messages or e-mails are not 100% reliable, please make sure e-mail is acknowledged by The Furry Godmother (please do not depart town without this). This is to ensure your pet's needs are carried out as intended.
Cancellations: We understand your plans change and we, generally, do not charge for cancellations with adequate notice. Scheduled visits that fall within a 24-hour cancellation window from the time of the cancellation notice, will still be charged. During major holidays, the Holiday Cancellation Policy will supersede this policy.
Inclement Weather: Primarily severe storms, hurricanes, snow/ice conditions etc. You will entrust The Furry Godmother to use her best judgment in caring for your pets(s) and home if we are servicing you at the time of inclement weather. The Furry Godmother will try to carry out your instructions to the best of their ability. The care we provide to our customer's pets and their safety is our first concern. The inclement weather plan will be as follows: 1) Every effort will be made to drive to your home; 2) The service schedule may be changed, interrupted, or altered due to circumstances; 3) If it is not possible to drive safely to your home, your emergency contact will be notified, 4) You will be notified that the above-mentioned contingency plan has been activated.
Emergency Contact: The Furry Godmother has requested the name and phone number of a person living nearby (with access to your home). This should be a person close enough to walk to your home if roads are impassable (for example, a neighbor). If we are physically unable to drive to your home this information is needed so that we can contact this person to request their assistance to check on your pet(s). Please remember that garage door openers are not operational in the event of power outages. In the event that the customer does not provide a nearby emergency contact with access to your home for The Furry Godmother, client realizes that The Furry Godmother will provide service but not until conditions allow us to reach your home safely.
Medications/Vaccinations: The Furry Godmother will attempt to administer medications as directed but cannot be held responsible for complications that arise as a result. Excessively shy cats with medical problems can be a serious risk. If you have such an animal, this must be thoroughly discussed. Under no circumstances will The Furry Godmother service any pet that has any form of contagious illness. This is for the safety of other clients. The Furry Godmother requires that all pets have the necessary vaccinations and immunizations before service begins. If The Furry Godmother pet care provider is bitten or exposed to any disease or ailment received from the client's pet(s) which has not been properly or currently vaccinated, the client will be responsible for all costs and damages that may incur.
Access to Your Home by Others: If client allows any other person(s) access to their home during The Furry Godmother contract period, The Furry Godmother will not be held liable for any damages to property or pets as a result. Please notify The Furry Godmother if someone will be in your home. Also notify the person(s) in your home that The Furry Godmother is coming so that your visitor, is not surprised by our entrance.
Thermostats: Please leave your thermostat settings within a normal comfortable range (68-78F). If the house temperature is outside of this range, The Furry Godmother will adjust the thermostat. This is to ensure the health and comfort of your pets and The Furry Godmother during our time of service.
Fences: Fenced in yards are wonderful play spaces for pets, however, no fence system is totally secure for your pet's safety. The Furry Godmother does not accept responsibility or liability for any customer's pets that escape, are injured or become lost, fatal or otherwise, when pets are left out or given access to a fenced in area. This includes electronic, wood, metal or any other fence types.
Pet and House Clean-Up: The Furry Godmother will properly dispose of pet waste and do our best to clean up any accidents your pet may have. The Furry Godmother is not responsible for furniture, carpet/flooring stains created by your pet(s). We do request that you provide plastic bags, towels, cleaning products, paper towels, trash bags and indicate where you would like the waste disposed of.
Leashes: All dogs will be required to be on leash during outdoor walks.
Unforeseen Purchases: Any additional necessary costs such as food, litter, cleaning supplies or other necessary items that contribute to the health and wellbeing of your pet will be purchased by The Furry Godmother. We will retain a receipt and the customer will be responsible for reimbursement of these items. Our errand service fee will be applied.
Animal Behavior: Animals behavior can be unpredictable. The Furry Godmother does not accept responsibility or liability for animal behavior, normal or otherwise, which results in injury to the client's animals. Further, if a Furry Godmother pet care provider is harmed or injured by the client's animals, the client/owner accepts full responsibility for the cost of any necessary medical attention required by either The Furry Godmother pet care provider or by the animals.
Updates: Please update your account information with any changes regarding your pets' care and other pertinent information.
Return Check Charges: There is a $25 fee for any returned checks.
Keys: If you are not already doing so, consider letting The Furry Godmother retain your house keys. In the event of an unexpected trip, you'll be glad you did. Keys are kept in a secured lock system and are coded for customer's confidentiality. If you choose not to have The Furry Godmother retain your keys, picking up and returning your keys requires two extra trips. There will be a Key Return Fee per trip for time and mileage. A second option for key return is via U.S. mail. To cover costs, the charge for this option is $3. Please check to make sure the keys you provide The Furry Godmother are in working order.
Duplicate Keys: We require a minimum of 2 house keys in case one gets locked in your home or unforeseen circumstances require another sitter to complete a visit. The extra will be safely stored in our office. If you only provide one key, there will be a charge of $10 to have a second one made. All keys will be returned or destroyed upon the termination of this contract.

I have read and agree to the aforementioned Policies and Procedures which are a part of this service agreement. Acceptance of this online policy constitutes agreement.